Terms of Service
Welcome to DBavel Insights. These Terms of Service ("Terms") govern your use of our translation and apostille services and our website. By engaging our services or using our website, you agree to be bound by these Terms.
Important Notice
Please read these Terms carefully before using our services. If you do not agree with these Terms, please do not use our services or website.
1. About DBavel Insights
DBavel Insights is a professional translation and apostille services company registered and operating in the United Kingdom. We provide certified document translation, apostille certification, and related linguistic services to individuals, businesses, and organizations.
Business Details:
- Business Address: Bute Place, Cardiff CF10 5AL, United Kingdom
- Contact Phone: +44 1685 352 791
- Email: [email protected]
- Website: dbavel-insights.com
2. Service Definitions
2.1 Translation Services
Our translation services include:
- Certified Translation: Official translations with certification for legal, academic, and governmental use
- Standard Translation: Professional translation for business and personal documents
- Legal Translation: Specialized translation of legal documents, contracts, and court papers
- Technical Translation: Translation of technical, medical, and specialized industry documents
2.2 Apostille Services
Our apostille services include:
- Document authentication through the UK Foreign, Commonwealth & Development Office
- Apostille certification for international document validation
- Document preparation and submission services
- Consultation on apostille requirements for specific countries
3. Service Agreement and Ordering
3.1 Order Process
- You submit a service request through our website, email, or phone
- We provide a detailed quote including scope, timeline, and pricing
- You accept the quote and provide necessary documents and information
- We process payment and begin service delivery
- We deliver completed services according to agreed specifications
3.2 Quote Acceptance
Quotes are valid for 30 days from issuance. By accepting a quote, you agree to:
- Pay the quoted amount according to our payment terms
- Provide accurate and complete source documents
- Respond promptly to any clarification requests
- Accept delivery within the specified timeframe
3.3 Document Requirements
For optimal service delivery, you must provide:
- Clear, legible copies of all documents requiring translation or apostille
- Complete information about intended use and destination country
- Any specific formatting or certification requirements
- Contact information for questions and updates
4. Pricing and Payment Terms
4.1 Pricing Structure
Our pricing is based on:
- Document complexity and length
- Language pair and specialization required
- Urgency and delivery timeline
- Certification and apostille requirements
- Additional services requested (courier, notarization, etc.)
4.2 Payment Terms
- Standard Projects: 50% deposit required, balance due upon completion
- Rush Projects: 100% payment required before work begins
- Large Projects: Custom payment schedules available
- Payment Methods: Bank transfer, credit/debit cards, PayPal
- Currency: All prices quoted in British Pounds (GBP)
4.3 Late Payment
Overdue accounts may be subject to:
- Late payment fees of 1.5% per month
- Suspension of service until payment is received
- Collection agency referral for accounts over 90 days past due
5. Delivery and Timelines
5.1 Standard Delivery Times
- Simple Translation: 1-3 business days
- Certified Translation: 2-5 business days
- Apostille Services: 5-10 business days (depending on government processing)
- Rush Services: Same day or next business day available
5.2 Delivery Methods
We offer multiple delivery options:
- Secure email delivery (PDF format)
- Postal mail (standard or registered)
- Courier service for urgent documents
- In-person collection from our Cardiff office
5.3 Delays
Delivery may be delayed due to:
- Government office closures or processing delays
- Unclear or incomplete source documents
- Client unavailability for required clarifications
- Force majeure events beyond our control
6. Quality Assurance and Accuracy
6.1 Professional Standards
We maintain high quality through:
- Use of certified, professional translators
- Multi-stage quality review process
- Compliance with ISO 17100 translation standards
- Adherence to Institute of Translation and Interpreting (ITI) guidelines
6.2 Accuracy Guarantee
We guarantee:
- Accurate translation of source document content
- Proper certification format for official use
- Compliance with destination country requirements
- Free correction of any errors in our work
6.3 Limitation of Responsibility
Our responsibility is limited to:
- Accurate translation of provided source documents
- Proper formatting and certification as requested
- Compliance with known requirements for intended use
7. Client Responsibilities
7.1 Document Accuracy
You are responsible for:
- Providing accurate, complete, and legible source documents
- Verifying that source documents are authentic and valid
- Informing us of any errors in source documents
- Obtaining necessary permissions for document translation
7.2 Communication
You agree to:
- Respond promptly to requests for clarification
- Provide complete information about intended document use
- Notify us immediately of any changes to requirements
- Maintain current contact information throughout the project
7.3 Document Use
You are responsible for:
- Verifying acceptability of our services with receiving organizations
- Complying with all applicable laws and regulations
- Using translated documents only for stated purposes
- Respecting intellectual property rights in source materials
8. Confidentiality and Data Protection
8.1 Confidentiality Commitment
We guarantee:
- Strict confidentiality of all client documents and information
- Secure handling and storage of sensitive materials
- Access limited to authorized personnel only
- Secure disposal of documents after retention period
8.2 Data Protection Compliance
We comply with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Professional translation ethics and standards
- International data transfer regulations
For detailed information about our data practices, please see our Privacy Policy.
9. Cancellation and Refund Policy
9.1 Client Cancellations
- Before Work Begins: Full refund minus processing fees (£25)
- Work in Progress: Partial refund for undelivered portions
- After Delivery: No refund unless service defect is proven
- Government Fees: Non-refundable once submitted to authorities
9.2 Service Cancellation by DBavel Insights
We may cancel services if:
- Source documents are illegible or incomplete
- Requested services violate legal or ethical standards
- Payment terms are not met
- Client fails to respond to critical clarification requests
9.3 Refund Processing
Approved refunds will be processed:
- Within 10 business days of approval
- To the original payment method
- Minus any applicable fees or completed work charges
10. Limitation of Liability
10.1 Service Limitations
Our liability is limited to:
- The total amount paid for the specific service
- Direct damages directly resulting from our error
- Correction or re-performance of defective services
10.2 Exclusions
We are not liable for:
- Consequential, indirect, or special damages
- Lost profits, business opportunities, or reputation
- Delays caused by government agencies or third parties
- Rejection of properly translated and certified documents
- Changes in legal requirements after service delivery
10.3 Time Limitations
Claims must be made:
- Within 30 days of service delivery
- In writing with specific details of the alleged defect
- Before using the services for their intended purpose
11. Intellectual Property
11.1 Client Materials
You retain all rights to your source documents and materials. You grant us a limited license to use your materials solely for providing the requested services.
11.2 Translation Work Product
You receive ownership of the translated documents upon full payment. We retain the right to use anonymized translation data for quality improvement and professional development.
11.3 Website and Marketing Materials
All content on our website, marketing materials, and proprietary processes remain our intellectual property.
12. Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:
- Natural disasters, pandemics, or public health emergencies
- Government actions, regulations, or office closures
- War, terrorism, or civil unrest
- Technology failures or cyber attacks
- Transportation disruptions or postal strikes
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13.2 Dispute Resolution Process
- Direct Communication: Attempt to resolve issues through direct discussion
- Formal Complaint: Submit written complaint with specific details
- Mediation: Use professional mediation services if needed
- Legal Action: Court proceedings as last resort
14. Website Use and Terms
14.1 Acceptable Use
You may use our website for:
- Obtaining information about our services
- Submitting service requests and communications
- Accessing client portals and project updates
14.2 Prohibited Activities
You may not:
- Use the website for illegal purposes
- Attempt to gain unauthorized access to our systems
- Upload malicious code or spam content
- Violate intellectual property rights
- Harass staff or other users
15. Changes to Terms
15.1 Term Updates
We may update these Terms to reflect:
- Changes in legal requirements
- Modifications to our services
- Industry best practice updates
- Business process improvements
15.2 Notification Process
We will notify you of significant changes by:
- Updating the "Last Updated" date
- Posting notice on our website
- Sending email notifications to active clients
- Providing notice with your next service order
16. Professional Standards and Accreditations
DBavel Insights maintains professional standards through:
- Institute of Translation and Interpreting (ITI) membership
- ISO 17100 translation services compliance
- UK government apostille service authorization
- Continuing professional development for all translators
- Regular quality audits and certifications
17. Contact Information
Service Questions and Support
For questions about these Terms or our services:
DBavel Insights
Bute Place
Cardiff CF10 5AL
United Kingdom
Phone: +44 1685 352 791
Email: [email protected]
Website: dbavel-insights.com
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
For urgent matters outside business hours, please email us and we will respond as soon as possible.
18. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.
19. Entire Agreement
These Terms constitute the entire agreement between you and DBavel Insights regarding our services and supersede all prior agreements, communications, and understandings, whether written or oral.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
These Terms are effective as of August 8, 2025.